discussion response

Step 1: Define the Assumed Problem (The Problem Statement)

The problem at Peterbilt Motors Companyis a decrease in on-time deliveryrates of completed trucks to customers. Over the past year, the company's logistics department reported that only 75% of orders were delivered on schedule, down from 90% the previous year. This delay has led to customer complaints and a 12% increase in order cancellations, negatively impacting revenue and customer satisfaction.

Step 2: Define the Research Question Variables

Independent Variable: Inventory Management Accuracy

Dependent Variable: On-Time Delivery Rate

Explanation: Inventory management accuracyis the factor that can be adjusted through process improvements or technology upgrades. The on-time delivery rateis the measurable outcome reflecting the success of those changes.

Step 3: Define the Research Question Population

The population for this study includes all warehouse and logistics personnel at Peterbilt Motors Company's Denton, Texas facility, who are responsible for inventory control and order fulfillment.

Step 4: Define the Research Question

Is there a relationship between inventory management accuracyand on-time delivery ratesat Peterbilt Motors Company's Denton, Texas facility?

How this solves the problem: Understanding this relationship can help management focus on improving inventory processes to increase delivery timeliness and reduce customer complaints.

Step 5: Define the Hypothesis for Your Research Question

It is hypothesized that there is a positive relationship between inventory management accuracy and on-time delivery ratesat Peterbilt Motors Company's Denton, Texas facility.

Step 6: Define the Assessment Method

Assessment Instrument: Inventory management accuracy will be measured through regular cycle counts and discrepancy reports. On-time delivery rates will be tracked through logistics performance data comparing scheduled vs actual delivery dates.

Step 7: Define the Outcome Statement

As a result of improving inventorymanagement accuracy, Peterbilt Motors Companywill achieve a 10% increasein on-time delivery rates, as demonstrated by logistics performance records over the next fiscal year.