Diversity, if properly managed, can

• A. provide different perspectives on problems.
• B. increase creativity.
• C. increase innovation.
• D. improve decision making.
• E. all of the above

Because MBTI results are job related, it is an excellent selection test for choosing job candidates.

• A.

True

• B.

False

You are more likely to notice cars like your own due to ________.

• A. self-serving bias
• B. selective perception
• C. contrast effect
• D. stereotyping
• E. halo effect

When managers are asked to describe their most frequent problems, they often describe ________ problems.

• A. technology
• B. location
• C. time management
• D. people
• E. equipment

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

• A. It is a positive feeling.
• B. It has a lengthy duration.
• C. It is a very strong feeling.
• D. It is brought about by a specific event.
• E. It is expressed on his face