Dmitri is a supervisor at Starbucks. He recently received a special motivation report telling him that his three employees are each motivated by different things. In particular, Gilberto is motivated by recognition, Juanita is motivated by money, and Lorenzo is motivated by time off work.

After reading the report, Dmitri sent out the following email to his teammates.

Hi,

As you may know, Starbucks is in a battle with McDonalds to capture the early morning coffee customer. Last month, our location sold 180 lattes per day, while the McDonalds down the street sold 220. We are distributing special coupons this month offering 50 cents off any latte. We want to beat McDonalds next month.

Good luck and happy selling!

Best regards,

Dmitri

1. Do you think some kind of reward would be appropriate to motivate Lorenzo? If so, what should it be?

a. A $200 bonus

b. A thank you from his manager for a job well done

c. An extra day of vacation

2. Which of the following sentences should Dmitri use to increase Lorenzo's expectancy?

a. You asked for new promotional posters last weekIve gotten those for you.

b. Your attitude is critical in this effortI know you can do it.

c. Ill be sharing some special sales tips with you tomorrow that will make your job easier.