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Question #1 ; Management and Human Resources in Healthcare

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You are a department manager in a large hospital. For the most part your department gets its work done and the majority of your employees are good producers who work well with each other. However, there are two exceptions. Two employees are so antagonistic toward each other that their behavior frequently becomes disruptive to all members of the department. They have become sufficiently troublesome that you have thought about firing or transferring them. You would prefer to get rid of both, even though when they are not at each others throats, they are acceptable producers. You know from experience that capable employees with their skills are difficult to locate in the immediate area.

The disruptive employees work in the same general area as the other dozen in the department. You have considered separating them but the departments tight layout leaves little room for change. Their job duties require them to interact with each other as well as with most of the other employees, so it is practically impossible for them to avoid each other. Their seemingly childish behavior features so prominently at times that the tension affects others in the group. There are some days when they will speak to each other only though a third party. You have no idea what is behind their antagonistic behavior. You know only that you must take some action for the sake of department stability and individual sanity.

1. Upgrade Soft skills by providing training to them towards positive attitude and develop their maturity level to team work

2. Appraise them by motivating to change their attitude towards themselves through organization contribution responsibility.

3.Provide special attention to avoid negative attitudes toward each other.

** Please elaborate on each of the three steps and provide thorough, in depth explanation. Explain the steps you will take in addition to these provided. 500 word minimum. **

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