DO NOT USE EXCEL

s6.18 Five data entry operators work at the data processing department of the Royal Bank. Each day for 30 days, the number of defective records in a sample of 250 records typed by these operators has been noted, as follows: a) Establish 3a upper and lower control limits. b) Why can the lower control limit not be a negative number? c) The industry standards for the upper and lower control limits are 0.10 and 0.01, respectively. What does this imply about Royal Bank's own standards? PZ