Do Problem 1 (a), using Arena Software. Run your simulation for 10 days, assuming 8 hours per day, and compare/discuss your results with those obtained with analytical formulas (in Problem 1 (a)).

Problem 1: Peoples Software Company has just set up a call center to provide technical assistance on its new software package. Two technical representatives are taking the calls, where the time required by either representative to answer a customers questions has an exponential distribution with a mean of 8 minutes. Calls are arriving according to a Poisson process at a mean rate of 10 per hour. By next year, the mean arrival rate of calls is expected to decline to 5 per hour, so the plan is to reduce the number of technical representatives to one then.

a) Assuming that , will continue to be 7.5 calls per hour for next years queueing system, determine L, Lq, W, and Wq for both the current system and next years system. For each of these four measures of performance. which system yields the smaller value?