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172 Part 2 Basics of Managing in Today's Workplace CASE APPLICATION 1 An Ethical Hotel where Disabled People Can Find Their Way In 2015, the Albergo Etico (Ethical Hotel), located in Asti, Norther Italy, opened its doors to the public and has quickly become a case of excellence in the management of disabled workers in the hospitality industry. The main characteristic of this hotel is that disabled workers represent a large part of the company's workforce. The hotel's management ensures that the employees are mentored throughout their tenure with the company and are supported in developing their personal and professional abilities. This successful diversity management initiative began in 2006 with a project called **download." This was created by a group of friends who wanted to do something to improve the society they lived in and, particularly, to help Niccol, a young man with Down syndrome, to complete work experience to validate his diploma in hospitality management. Niccolo began his internship working in the hotel and its restaurant, performing all core activities completed by the hotel staff, including working in the back and front offices and serving clients during meals. Through the hotel's support, Niccolo's development in his work and personal life were significant. He has reached a considerable degree of autonomy, now having his own key to the restaurant, serving as a mentor for newcomers to the business, and living independently. Today, with help from charities like the Vodafone Foundation, the download proj ect has implemented structured training and has seen more disabled workers joining Alberto Etico following Niccolo's example. The hotel hosts an Academy of Indepen- dence within its premises, allowing disabled people to work, learn, and live together for the entire duration of the three-year program. The hotel staff guides the trainees through all the different hotel functions to help build their skills. A fundamental mo- ment of each day in training is the lunch where trainees and mentors take time to reflect on challenges of the morning. They also find time to relax and develop their re- lationships. The camaraderie between employees is incredibly strong and contributes in creating a unique climate of trust, respect, and collaboration that enable the workers to learn all the necessary skills to work in the hotel in a safe environment. Trainees are also encouraged to use these skills in their personal life, to strengthen their independence. However, working in the hospitality industry is not always easy as the responsibili- ties and clients can be demanding. Therefore, hotel managers take into serious account the physical and mental well-being of their collaborators, especially of the disabled workers who need to strengthen their musculature to be able to perform all required tasks. To achieve this goal, the hotel's direction has decided to develop partnerships with local sport centers to let disabled workers practice regular sport and massage therapy to relax and reinforce their musculature. Disabled workers are initiated to jog. ging or Nordic walking who are sports particularly suitable for them as can be prac- ticed with graduation and enable them to correct posture and body balance. Another suitable sport is the Judo that enables disabled workers to improve their equilibrium, movements, and coordination With organizations across the world recognizing the need to hire more differently abled people in their verticals, and envisaging business development in which they also play an important part, Albergo Etico is an illustrative example of how a company can be profitable and socially responsible at the same time. It was able to achieve this by not just hiring and training its staff, but by also providing a barrier-free and disabled friendly work environment. Its efforts have received recognition from the President of the Italian Republic, the European Parliament, and Pope Francis, to name a few. The experience of Albergo Etico is a best practice in diversity management demonstrating that managing employees belonging to minority groups can follow traditional perfor- mance imperative exactly as other employees rather than the logics of compassion or compliance with laws and regulations, with positive repercussion on the entire organi- zation, diverse workers, and the social community.com