Question: Do you agree with the view that operational efficiency is more difficult to assess in service industries than in manufacturing ? NOTE: Most metrics of

Do you agree with the view that operational efficiency is more difficult to assess in service industries than in manufacturing ? NOTE: Most metrics of operational efficiency were developed over a century ago with industrial production in mind; in today's service centric world, we have made a plethora of modifications and adjustments to refine some of these metrics, although objective measurement is still quite challenging in many cases

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