Question: Do you think Benjys is creating value or capturing value in each of the four store areas? 5 How can the case lessons apply to

Do you think Benjys is creating value or capturing value in each of the four store areas?

5 How can the case lessons apply to the challenges you face in your own workplaces?

6 What are key lessons that you might take away from this case? Generally, how can organizations create value from customers?

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