docs.google.com/ 2 points Complaint letters are distinct in that they address a negative thought while attempting to urge the reader to do something positive for the writer. * True False 1 point In using answering machines, leaving a message asking for the person to call you back without adding your phone number demonstrates a lack of social skills. True False 2 points It is the caller's responsibility to redial if you are disconnected from a phone call. False True