Question: Donovan is comparing quotes from two different shippers. One shipper has offered a lower price but will require three weeks to ship his products, while

Donovan is comparing quotes from two different shippers. One shipper has offered a lower price but will require three weeks to ship his products, while the other has offered to deliver the goods to his customer in

10

days, but for a higher price. Don is evaluating:

cost performance versus schedule performance.

outbound logistics versus inbound logistics

.

cost versus value.

profit versus customer service.

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