Question: Download the ECustomer.xlsx data, import it into R and create a decision tree in R using the tree function. The tree should predict whether a

Download the ECustomer.xlsx data, import it into R and create a decision tree in R using the tree function. The tree should predict whether a customer will make additional purchase or not

(

that means, your response is AdditionalPurchaseDecision

) .

Use the tree to answer the following questions.

If a customer's initial satisfaction level is

2,

what factors, such as customer service experience, product quality, or timely delivery, influence their decision to make an additional purchase?

Question

4

Answer

.

product quality

.

customer service experience

.

timely delivery,

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