Question: Dr . OM 3 2 1 ' s office has one waiting area, 1 testing area, and 3 examination rooms. There is 1 receptionist (
Dr OM s office has one waiting area, testing area, and examination rooms. There is
receptionist Abby technician Bobby and doctors. The process is as follows:
Step : Check in Abby avg min
Step : Waiting area avg min until Bobby takes the patient to testing area
Step : Testing area Bobby avg min
Step : Wait in the exam room until an available doctor avg min
A visit with either doctor lasts min on avg.
Step : Check out Abby avg min and patient departs the clinic.
I. Determine:
Total capacity of each resource in jobshour for:
Abby:
Bobby:
Doctor:
the process capacity in jobshour
II Determine the utilization of each resource:
Abby:
Bobby:
Doctor:
Which resource is the bottleneck resource?
III. On average, how many patients are in the clinic at any given time?
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