Question: Dr . OM 3 2 1 ' s office has one waiting area, 1 testing area, and 3 examination rooms. There is 1 receptionist (

Dr. OM 321's office has one waiting area, 1 testing area, and 3 examination rooms. There is 1
receptionist (Abby),1 technician (Bobby), and 2 doctors. The process is as follows:
Step 1: Check in (Abby, avg 4min )
Step 2: Waiting area (avg 5min ) until Bobby takes the patient to testing area
Step 3: Testing area (Bobby, avg 10min )
Step 4: Wait in the exam room until an available doctor (avg 7min ).
A visit with either doctor lasts 25min on avg.
Step 5: Check out (Abby, avg 4min ), and patient departs the clinic.
I. Determine:
Total capacity of each resource (in jobs/hour) for:
Abby:
Bobby:
Doctor:
the process capacity (in jobs/hour)
II. Determine the utilization of each resource:
Abby:
Bobby:
Doctor:
Which resource is the bottleneck resource?
III. On average, how many patients are in the clinic at any given time?
 Dr. OM 321's office has one waiting area, 1 testing area,

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