Drag the words into the correct boxes

Broad range, pre$-$recorded classes and tutorials, chatbots, more flexible, self$-$service, Interactive voice response, free agents, public forum or community, lower cost, knowledge base.

$1.$ A $\_$Knowledge Base$\_\_$ is a section of your website that helps customers solve common product issues and answer simple service questions.

$2.\_\_$Chatbots$\_\_\_\_$ can deflect support tickets away from your support team, but failure to ensure that customers can contact your team when they need to can lead to a frustrating customer experience.

$3.$ Creating content that solves a $\_\_$ of common customer issues is key to a useful self$-$service resource.

$4.$ Customers can use automation features like $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ to help them find information fast, without having to pick up the phone or email your team.

$5.$ Many customers prefer using self$-$service customer support. This is often because self$-$service customer support is more convenient, faster, and $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

with respect to customers$$ unique needs.

$6.$ Self$-$service makes it possible to help large numbers of customers at a significantly

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

$.$

$7.$ Self$-$service reduces the number of repetitive questions in your agent's queue, which makes support work more engaging and $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$to handle more complex situations for customers.

$8.$ If your product is complex or difficult to use, providing $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ can be a great resource for helping customers get up to speed.

$9.$ Building a $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ may make sense when your company has many products that are free or when your company is growing rapidly and you$$re either struggling to keep up with your support queue or don$$t have time to create knowledge base articles for all of your frequently asked questions.

$10.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ systems allow customers to access services without speaking to an agent. They are good for simple queries such as checking reservations or account statuses.