Draw a BPMN diagram to describe the business process of a drive-through window at Starbucks.

Description of the business processes:

1. The process begins when a customer arrives at the drive-through window after placing their order via the Starbucks’ app. He/she communicates with the worker through the speaker: I'm here to pick up an order.” For simplicity, let’s skip the process of the customer placing an order with Starbucks.
2. Prepare customer order. Workers at the drive-through window prepare the items in the order that need to be cooked or packaged.
3. Take customer payment. The customer proceeds to the drive-through window and makes the payment. Workers at the drive-through window accept the payment. The customer communicates with the worker, stating, “Here is my payment.”
4. Give customer the order. The order is handed to the customer in his/her car.

Answer rating: 100% (QA)

Absolutely Heres a BPMN diagram of the simplified Starbucks drivethrough pickup process along with a... View the full answer