Draw a Flowchart diagram depicting processes in the case. Your diagrams must depict the following: Main actions

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Question:

Draw a Flowchart diagram depicting processes in the case.

Your diagrams must depict the following:

Main actions / processes

Main decisions

Actors (departments) with dedicated swim lanes

Case: Montreal Manufacturing Company (MMC)

MMC manufactures widgets for many industries around the Montreal area. It follows a contract-based manufacturing model where each order goes through approval by a contract agent and legal analysis by the legal department before it is fulfilled.

When the customer submits an order online, the sales department receives the request and enters it into the system. Next, the contract agent logs into the system and reviews the order. If the contract uses standard terms, the agent approves the order and sends it to the warehouse department. If the contract does not use standard terms, then the agent requests further approval from the legal department.

The legal department determines if the contract is acceptable and makes the required changes. If it is acceptable, the legal department notifies the contract agent and the agent approves the contract. If the contract is not acceptable, the legal department notifies the agent to cancel the order.

The agent then cancels the order, notifies the sales department to inform the customer. In this case, the order is never shipped. After receiving the approved order from the contract agent, the warehouse department creates the order package, updates the system, and sends it to the delivery department for shipping it to the customer.