Question: Draw the process Map in BPMN USING THE SOFTWARE TOOL BIZAGI, Consider the following Build-to-order (BTO) process at a company called MetalWorks. The process starts
Draw the process Map in BPMN USING THE SOFTWARE TOOL BIZAGI, Consider the following Build-to-order (BTO) process at a company called MetalWorks. The process starts when MetalWorks receives a Purchase Order (PO) from one of its customers. The customer PO may contain one or multiple line items. Each line item refers to a dierent product. Upon receiving a customer PO, a Sales Ocer checks the PO to determine if all the line items in the order can be produced within the timeframes indicated in the PO. As a result of this check, the Sales Ocer may either conrm the customer PO or ask the customer to revise the terms of the PO (for example: change the delivery date to a later date). If the customer is asked to revise the PO, the BTO process will be put in stand-by until the customer submits a revised PO. The Sales Ocer will then check the revised PO and either accept it, reject it, or ask again the customer to make further changes. Once a PO is conrmed, the Sales Ocer creates one work order for each line item in the customer PO. The work order is a document that allows employees at MetalWorks to keep track of the manufacturing of a product requested by a customer. In order to manufacture a product, multiple raw materials are typically required. Some of these raw materials are maintained in stock in the warehouse of MetalWorks, but others need to be sourced (i.e. purchased) from one or multiple suppliers. Accordingly, each work order is examined by a Production Engineer. The Production Engineer determines which raw materials are required in order to full the work order. The Production Engineer annotates the work order with a list of required raw materials. Each raw material listed in the work order is later checked by a Procurement Ocer. The Procurement Ocer determines whether the required raw material is available in stock, or it has to be ordered. If the material has to be ordered, the Procurement Ocer selects a suitable supplier for the raw material and sends a PO to the selected supplier. This PO for a raw material is called material PO, and it is dierent from the customer PO. A material PO is a PO sent by MetalWorks to one of its suppliers, whereas a customer PO is a PO received by MetalWorks from one of its customers. Once all materials required to full a work order are available, the production can start. The responsibility for the production of a work order is assigned to the same Production Engineer who previously examined the work order. The Production Engineer is responsible for scheduling the production. Once the product has been manufactured, it is checked by a Quality Inspector. Sometimes, the Quality Inspector nds a defect in the product and reports it to the Production Engineer. The Production Engineer then decides whether: (i) the product should undergo a minor x; or (ii) the product should be discarded and manufactured again. Once the production has completed, the product is shipped to the customer. There is no need to wait until all the line items requested in a customer PO are ready before shipping them. As soon as a product is ready, it can be shipped to the corresponding customer. At any point in time (before the shipment of the product), the customer may send a Cancel Order message for a given PO. When this happens, the Sales Ocer determines if the order can still be cancelled, and if so, whether or not the customer should pay a penalty. If the order can be cancelled without penalty, all the work related to that order is stopped and the customer is notied that the cancellation has been successful. If the customer needs to pay a penalty, the Sales Ocer rst asks the customer if they accept to pay the cancellation penalty. If the customer accepts to pay the cancellation penalty, the order is cancelled and all work related to the order is stopped. Otherwise, the order is not cancelled and the work related to the order continues.
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