Droid

Situation and Information A customer demanded a brand-new replacement Droid smartphone under her wireless phone protection plan because of damage to her phone. The customer used phone retailer, Premier Wireless, at 901 Ste. Charles Avenue, who sent the phone to your company Your company is not planning on replacing her phone at no charge, but has the following options: The customer could buy a remanufactured model, from Droid, at a cost of $149 plus tax. The customer could purchase a new device at full retail cost. The customer is in month 20 of a two-year contract and is therefore eligible for an upgrade from their service provider. The following company policies are in place: Warranty repairs or replacements are not available for damage caused by operator fault Abuse to the phone is excluded from coverage under the protection plan The Droid manufacturing warrantee only covers manufacturing defects, but has expired Droids Peace of Mind Plan costs $5.99 per month but only covers theft and malfunction not liquid or physical damage The following findings were made by the technicians in your company The dot inside the smartphone indicates in bright red that the device suffered prolonged exposure to liquid. The phone also shows signs of heavy external abuse and blunt force Droid