DrōnTeq is a fictitious technology company that develops numerous unmanned aerial vehicles, called drones, and drone technology for many purposes. DrōnTeq was established by two technology entrepreneurs, Eric Chen and Peter Lyons. The field of drone technology was evolving rapidly, and Eric and Peter quickly established DrōnTeq as a leading maker of commercial-grade drones with advanced sensors and imaging capabilities.

As a technology company, DrōnTeq invests heavily in research and development of its drone products. It also developed proprietary software capable of providing unique analyses of the data collected by the drone’s onboard sensors. The Sales department focuses primarily on drone sales and marketing to government and commercial entities. A new Client Services business unit has been formed within DrōnTeq, focusing on outsourced drone services. Carmella Herrera was named director of the Client Services business unit.

Project Background

DrōnTeq is a technology company and utilizes IS in a variety of ways. The new Client Services unit requires specialized IS support, however, to allow clients to request and receive drone services. In the business model of new business unit, licensed drone pilots contract with DrōnTeq to fly a DrōnTeq drone when requested by a client that is near the drone pilot. The drone pilot uses a current model DrōnTeq drone, provided at a favorable lease rate, in return for providing prompt flight service when requested by a client. All client drone flight requests will be processed through DrōnTeq’s website. Once a request is received, the request will be posted for all contracted drone pilots to see. Pilots will have a specific window of time in which to submit a bid to conduct the flight. An assignment algorithm will determine the “winning” bid after the bidding window closes and automatically notifies the pilots and the client of the results.

Many aspects of the Client Services business unit will require IS support, but the current focus is on the customer-facing aspects of receiving a client request for service and assigning the request to a contracted drone pilot. A project to create the required support for the new business unit has been proposed by Carmella Herrera.

At DrōnTeq, new IS projects are reviewed and approved by an IS project steering committee that meets quarterly. The committee has representatives from IS as well as from other major areas of the business. Carmella’s first step was to prepare a system request for the committee.
Create a system request you think that Carmella will present to the IS project steering committee.
more information " system request means the following questions":
1. whos the sponsor of the project?
2. what is the business need of the project?
3. business requirments?
4. business value?
5. special issues ?