Dropbox > Assignment 2 Assignment 2 Hide Folder Information Instructions Please answer these three questions, the answers are weighted equally. Please review the Rubric before you write your responses. Question 1 - Chapter 9 (Lesson 8) A significant cross-country sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction. You are a human resources specialist in communication, and the company now wants you to design a training program that teaches sales staff the main components of active listening. Discuss a specific training activity that would potentially improve the salespeople's performance in each of the three components of active listening. Your answer should also briefly describe the three components of active listening: Question 2 - Chapter 11 (Lesson 10) A lot has been learned from historical collective agreement negotiations. Researchers have shown there are significant differences that distinguish expert from average negotiators. In some instances, those differences involve doing more, whereas in other cases experts do less. List and describe three activities that experts do less of, in comparison to average negotiators. Question 3 - Chapter 12 (Lesson 11) Explain the concept of shared leadership