During a crisis, managers can make their communication more effective by doing the following: Select an answer and submit. For keyboard navigation, use the up/down arrow kys to select an answer. a listen hard and be human showing the emotion you feel. b get a second opinion. turn the news into a positive d communicate a plan for returning to normal e be visible. The instructor mentioned that a useful tip for him in being a good communicator was doing which of the following: Select an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer. a asking questions. b listening for the last word the other speaker states and focusing on the first letter of that word. tolerates bad habits. d thinking about what I want to say next so I can make sure it is on target, funny and reinforcing. e all of these A good listener has the following characteristics: Select an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer. asks questions, listens for facts, and avoids distractions. b asks questions, summarizes, and listens to central themes. shows interest, judges content, and has preconceptions. d listens between lines, starts to argue, and works hard. e shows interest, works hard, and starts to argue. The primary benefit the instructor was showing in the K H models, identify what you see in the flow diagrams, is that the human mind can be: Select an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer. a confused easily b focused on something to the exclusion of everything else c trained to focus on items the manager wants a subordinate to focus their attention d flexible in interpreting information none of the above