Question: During a meeting with a potential customer, you are asked to explain the difference between two different types of systems that your company is developing.

During a meeting with a potential customer, you

During a meeting with a potential customer, you are asked to explain the difference between two different types of systems that your company is developing. Although you feel confident that you correctly explained the systems, after the meeting you realize that you inadvertently confused some of the characteristics, and partly described a third system that the customer had not even asked about. The systems are still prototypes and there is no publicly available information about them, so it is unlikely that the potential customer will realize that you confused the systems and are not up-to-date on your company's products. What should you do? 1. Admit to your manager that you made a mistake and may have lost a customer because of the confusion 2. Wait to see if the potential customer has any follow-up questions and use that as an opportunity to correct your mistake 3. Do nothing, only you realize that you have made a mistake, and the customer probably won't remember

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