Question: During the interview process, a large hotel uses role play to determine how empathetic a potential employee will be when dealing with challenging customers. In

During the interview process, a large hotel uses role play to determine how empathetic a potential employee will be when dealing with challenging customers. In order to hire the right people, this hotel is assessing an individual's

_____________

in the interview process.

Question

5

options:

service responsibility

service quality

reliability

service inclination

assurance

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