E$15\mathrm{.}31$ Customer response time

LO $15\mathrm{.}11$

Pavement Pounders $($PP$)$ manufactures a range of designer walking shoes, which it produces to

order for major department stores and chains of shoe stores. On $5$ March the sales department at

PP received an order from shoe chain WalkOn for $5000$ of PP$\text{'}$s well$-$known Glitter Dazzler walkers.

PART $3$ Information for managing resources

The sales department at PP forwarded the order to its manufacturing department on $12$ March. On

recelving the order, the manufacturing department placed an order with its supplier of the requisite

shoe materials. These materials were received by the manufacturing department on $29$ March,

but there was no spare capacity on the shoe pattern and cutting machines until $6$ April, when PP

commenced manufacturing the order. The order was completed on $17$ April and dellvered to the

warehouse. The warehouse accumulated this order with others from WalkOn. WalkOn's logisties

centre recelved the delivery of Dazzler walkers on $1$ May.

Required

What is the customer response time for the Dazzler walkers order, in days?

Estimate order receipt time, waiting time, production time, production lead $($or cycle$)$ time and

delivery time for the Dazzler walkers order.

Suggest steps that PP might take to improve its customer response time.