E$15\mathrm{.}31$ Customer response time LO $15\mathrm{.}11$ Pavement Pounders $($PP$)$ manufactures a range of designer walking shoes, which it produces to order for major department stores and chains of shoe stores. On $5$ March the sales department at PP received an order from shoe chain Walkon for $5000$ of PP$\text{'}$s well$-$known Glitter Dazzler walkers. $706$ PART $3$ Information for managing resources A The sales department at PP forwarded the order to Its manufacturing department on $12$ March. On receiving the order, the manufacturing department placed an order with its supplier of the requisite shoe materials. These materials were received by the manufacturing department on $29$ March, but there was no spare capacity on the shoe pattern and cutting machines until $6$ April, when PP commenced manufacturing the order. The order was completed on $17$ April and delivered to the warehouse. The warehouse accumulated this order with others from Walkon. Walkon's logistics centre received the delivery of Dazzler walkers on $1$ May.

$1.$ What is the customer response time for the Dazzler walkers order, in days?

$2.$ Estimate order receipt time, waiting time, production time, production lead $($or cycle$)$ time and delivery time for the Dazzler walker$$s order.

$3.$ Suggest steps that PP might take to improve its customer response time. Sent