Question: e CASE STUDY QUESTIONS 1-12 Identify the problem faced by UPS. Was it a technology problem, an organizational prob- lem, or a management problem?

e CASE STUDY QUESTIONS 1-12 Identify the problem faced by UPS. Was it a technology problem, an organizational prob- lem, or a management problem? Explain your answer. 1-13 Describe the solution to this problem pursued by UPS? Is this a successful solution? Why or why not? 1-14 Diagram the package sorting process at UPS before and after automation. 1-15 How did automated package sorting change operations and decision making at UPS?

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