Question: E - commerce has affected customer service by: a . reducing the need for good face - to - face transactions: b . eliminating the

E-commerce has affected customer service by:
a. reducing the need for good face-to-face transactions:
b. eliminating the need to write a letter to complain.
o. reducing the impact of complaint web sites since there are now so many of them
d. making spreading the word about service experiences easier than ever
E-commerce has affected customer service by: a. reducing the need for

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