Question: Question 1 3 E - commerce has affected customer service by: reducing the need for good face - to - face transactions making spreading the

Question 13
E-commerce has affected customer service by:
reducing the need for good face-to-face transactions
making spreading the word about service experiences easier than ever
reducing the impact of complaint web sites since there are now so many of them
none of the options provided are correct
eliminating the need to write a letter to complain
Question 13 E-commerce has affected customer service by: reducing the need

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