e e 1 d at n 7-43. Message Strategies: Granting Claims [LO-4] Like many of the staff at Razer, you are an avid game player. You can therefore sympathize with a customer who got so excited dur- ing a hotly contested game that he slammed his Razer Anansi keyboard against his chair in celebration. Razer products are built for serious action, but no keyboard can withstand a blow like that. However, in the interest of building goodwill among the online gaming community, your manager has approved a free replacement. This sort of damage is rare enough that the com- pany isn't worried about unleashing a flood of similar requests. Your task: Respond to Louis Hapsberg's email request for a replacement, in which he admitted to inflicting some abuse on this keyboard. Though you are giving him a new keyboard, gen- tly remind him that electronic equipment needs to be used with care. You can learn more about the company and its products at www.razer.com. n En . Write the routine message required for the situation given below. You should be able to do this in 1 hour. Use all the techniques learned so far in this course to write a clear, professional routine message. Advice: take 30 minutes to plan and write a draft (using the appropriate format). Then take the remaining 30 minutes to write a revised version in full format for your message. Situation: Complete Case 7-43, page 186. Message Strategies: Granting Claims