E$.$ Write a letter that conveys bad news using the Direct Approach in response to the complaint letter

below. $(15$ marks$)$

Dear Palm Tech,

I purchased the Palm Vx$400$ organizer three months ago and it will no longer turn on$.$ I tried

many times to charge it and even got the battery replaced. Nonetheless, it is still not working.

And if it does turn on$,$ it is for ten$$to$$fifteen minutes then shuts down again.

I would like you to replace the organizer I bought with another of the same type or a newer

model. I believe something as expensive as the Palm Vx should be built to last. I did not pay

$$275$ for it to stop working three months later.

I look forward to your response.

Sincerely,

Mark Davis

You work in the customer service department at Palm Tech and received Mr$.$ Davis$$ letter. You review

the policy of your department and discover that you cannot grant his request for a replacement

organizer. You now have to write and tell him the bad news. Please include the following information

in your letter:

$$ That you cannot provide him with a replacement

$$ The return period of $30$ days has passed

$$ Provide information to get it repaired

$$ The alternatives are he can purchase the same organizer, which is reduced in price to $$199,$ or

purchase a newer version, such as the Vx$500$ or Vx$600,$ for approximately the same price he

originally paid.

Make sure you remember to:

$$ Include elements of properly structured paragraphs

$$ Include elements of a good business letter

$$ Use the direct approach layout

$$ Edit and proofread the letter

$$ Use appropriate language to convey bad news