Each and Set Management / November 8 Lesson 6. Midterm exam! Online midten Yunona Gogia Around 10pm, Charlie Smith arrived at the Mountain Peak Inn in Squamish, BC without a reservation looking fokatoom for the night to get some rest before continuing his trip north. He did not want an expensive or fancy room, so the front desk medan, Robert otteeseenoon with standard amenities for $89. The following moming, Charlie woke to find his right armching with several rows of red bow and the noticed small bug crawing on the bed and quickly realized what caused his bumps. Charlie collected the bug in one of the complary plastic took it to the front desk to complain. The lobby area was bustling with guests checking out and enjoying the true contrast in the boy Charlie was somewhat discreet in his mannerisms as he approached the front desk with the cup containing the bed bug was workingebot desk at the time and asked how she could assist Charlie Charlie handed her the cup and showed her his arm explaining he had been in by bed bugs in his room and expected proper compensation. Since Hannah was unsure how to handle the station property and felt it would be best to a Craig, the Front Desk Manager, she asked Chartieto step aside with his cup and wat because she was busy with the guests and 20 minutes and noticed that Charlie was very upset at this point Craig decided the best thing to do would be to offer to remove all chargestron Charlie hotel folio and offer to pay for dry cleaning services for all of his clothing. Charlie was not happy about the entire situation. However, he was eager to get back on the road and decided to take Craig's offer Questions (one or a few sentences will be enough to answer: a) What did Hannah do correctly? b) What did Hannah do poorly? c) What knowledge could have helped Craig and the Mountain Peaking to be more prepared for the one dressed in the case study