Question: Each day, a FedEx competitor processes approximately 5 0 , 0 0 0 shipments. Suppose that they use the same Service Quality Index as FedEx

Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real companys actual performance.

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