Question: Each day, a FedEx competitor processes approximately 5 0 , 0 0 0 shipments. Suppose that they use the same Service Quality Index as FedEx
Each day, a FedEx competitor processes approximately shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following number of error:
during a day week see the "FedEx: Measuring Service Performance" box These values are hypothetical and do not reflect any real company's actual performance.
Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three
decimal places.
Service Quality Indicator SQI:
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