Question: Each day, a FedEx competitor processes approximately 5 5 , 0 0 0 shipments. Suppose that they use the same Service Quality Index as FedEx

Each day, a FedEx competitor processes approximately 55,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following number of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real companys actual performance.
Description Weight Number of Errors
Complaints reopened 3100
Damaged packages 1016
International 1109
Invoice adjustments 1289
Late pickup stops 3203
Lost packages 104
Missed proof of delivery 129
Right date late 1754
Traces 3115
Wrong day late 512
Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places.
Service Quality Indicator (SQI):

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