Each group will be required to propose a new or improvise the current services offered by the bank. Question 1 Draw Fishbone diagram based on the highest Pareto result. The input of the fishbone must come from the respondent justification in the questionnaire. (25 marks) (25 points) Highest pareto result is ATM/ CDM machine always out of services The justification of the respondent in the questionnaire : 1. ATM machine kiosk normally out of service especially during festive season 2. Out of service ATM / CDM due to technical problem esp. after 4.30pm 3. Lack of money become the reason of out of service 4. Always happen during festive season and at the end of the months. Maybe because the ATM is running out cash 5. running out money 6. Most of the ATM machine that i dealt with always seems to be not working or out of order 7. I can't withdraw my money. The ATM out of service most of the time 8. Sometimes I lost 10 ringgit from the account 9. Technical error 10. Always check the machine 11. Everyday interrupted until 5 out of 4 machine also interrupted 12. Out of service most of the time 13. Some time card stuck 14. whenever i am using the machine, it always ends up by having an error and i could not do any transaction 15. ATM freezes and then swallowed my card 16. Especially during at the end of the months because people get their salaries. 17. Run out money 18. Always running out money 19. Systems down 20. Most of then time when I enter bank the machine is said to be repaired 21. Don't have small money 22. Always money finish in machine 23. Technical issues and sort of money 24. Run out of money Question 2 Please give comment on the Fishbone above. (10 marks) (10 points)