• Easy access to information about an organization's operations ________.

Select one:

a.is too risky in today's competitive world

b.should not include problems and failures

c.facilitates the acquisition of knowledge

d.is the enemy of learning

• Resistance to change is common in organizations.

Select one:

True

False

• Which of the following guidelines was recommended for recognizing?

Select one:

a.Give praise in private to avoid embarrassing the recipient.

b.Provide recognition only for outstanding performance.

c.Provide more recognition to people in essential, high-visibility jobs.

d.Actively look for effective behavior or contributions to recognize.

• Which of the following is the LEAST formal way to translate learning into practice?

Select one:

a.computer files

b.interactive network of ideas

c.official doctrine

d.written manuals

• The practice of examining best practices used in successful organizations is sometimes called ________.

Select one:

a.systems dynamics

b.exploitation

c.diffusion of knowledge

d.benchmarking

• Research on the cumulative effects of experiencing repeated, intense changes suggests that the more common effect is to "inoculate" people and leave them better prepared to change again.

Select one:

True

False

• Which of the following is NOT one of the three categories of external leadership behavior?

Select one:

a.external monitoring

b.clarifying task objectives

c.networking

d.representing

• The term ________ describes workplaces where the values of innovation, experimentation, flexibility, and initiative are firmly embedded in the culture.

Select one:

a.change agents

b.venture boards

c.innovation teams

d.learning organizations

• The three meta-categories of task-oriented, relations-oriented, and change-oriented behaviors are independent and unrelated to each other.

Select one:

True

False

• Exploitation involves finding innovative new products, services, processes, or technology, whereas exploration involves learning how to make incremental improvement in existing products, services, or processes.

Select one:

True

False

• Which is NOT an example of a specific transformational leadership behavior?

Select one:

a.leading by example

b.making self-sacrifices for the group

c.lobbying for resources

d.talking about personal values

• It is not possible to establish an absolute set of "correct" behavior categories to organize the behavior descriptions from research over the last half-century.

Select one:

True

False

• Networking is one of the three distinct and broadly defined categories of ________ behavior.

Select one:

a.proactive

b.visionary

c.external

d.internal

• Which of the following was NOT provided as a guideline for developing subordinates?

Select one:

a.Provide opportunities to learn from experience.

b.Provide detailed instructions on how to carry out each assignment.

c.Ask specific questions to help the person analyze his or her performance.

d.Provide constructive feedback about effective and ineffective behavior.

• There are ________ taxonomies of the behavior concepts pertaining to managers and leaders.

Select one:

a.several almost identical

b.a few slightly different

c.a couple of similar

d.many divergent

• Compliance with change is likely if people fear punishment for resisting the change, which is called ________ power.

Select one:

a.legitimate

b.illegitimate

c.dismissive

d.coercive