ee eo Manager's Hot Seat: Management Hits Rough Waters Management is the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively. An organization's resources include assets such as people and their skills, know-how, and experience; machinery; raw materials; computers and information technology; and patents, financial capital, and loyal customers and employees. The goal of this video is to help you navigate different managerial skills and challenges by applying what you've learned to the video. Rex Communications Ad Agency just put together a new marketing campaign for Festival Cruises. After viewing the branding campaign, different managers have different viewpoints depending on their roles, skills, and levels. How would you feel if you were in the room trying to sort through the different viewpoints? Click the button to watch the video. Then, answer the questions that follow. Sophie speaks very quickly and the way she communicates with Alonso confuses him. She also comes across as very aggressive. It seems she struggles with her role. Multiple Choice interpersonal O decisional O informational O technical O monitor