ee incident The CRM team has a regular weekly web meeting. One of the items on the agenda is knowledge transfer a chance for individuals to present insights and learn from their own experiences. During the last meeting, it was Phil's turn to share experiences, and he presented his development and implementation of the Matty CRM system: he is really enthused about his 'baby'. He thought this was a great chance to sell the competence of his IT team and, therefore, their contribution to this global project. After about ve minutes, he stopped talking and invited questions. Nobody asked [J BUS 4260 Fall 2022 3-\"1 SA anything. Max thanked him for his contribution and moved on to the next item. All the rest of the team became engaged as they discussed the pilot roll-out in Brazil. Phil felt totally deated and wondered what he had done wrong. Reections The following remarks were made to Max after the meeting: 0 'What was he talking about? His accent is so strong I couldn't understand a word.' 0 'Why should we want to hear about Matty's CRM system? We have our own to roll out.' o 'The Americans are always like that. Boasting about their successes.' o 'I wanted to interrupt but didn't get a chance.' 0 \"Phil seems like a nice guy. He needs to find out more about what' s going on here in Brussels.' Questions to consider 1. Phil: What does Phil need to understand about his personality and culture and the differences between him and others on the team? What skills does Phil need to develop? 2. Max: Has Max fullled his role as \"meeting leader\"? How would you have acted in this situation? 3. Team members: Was making remarks to Max after the meeting the best way to support the team's task? How would you have acted in this situation? [J BUS 4T60 Fall 2022 3-11 SA anything. Max thanked him for his contribution and moved on to the next item. All the rest of the team became engaged as they discussed the pilot roll-out in Brazil. Phil felt totally deated and wondered what he had done wrong. Reections The following remarks were made to Max after the meeting: 0 'What was he talking about? His accent is so strong I couldn't understand a word.' 0 'Why should we want to hear about Matty's CRM system? We have our own to roll out.' o 'The Americans are always like that. Boasting about their successes.' o 'I wanted to interrupt but didn't get a chance.' 0 'Phil seems like a nice guy. He needs to nd out more about what' s going on here in Brussels.' Questions to consider 1. Phil: What does Phil need to understand about his personality and culture and the differences between him and others on the team? What skills does Phil need to develop? 2. Max: Has Max fullled his role as \"meeting leader\"? How would you have acted in this situation? 3. Team members: Was making remarks to Max after the meeting the best way to support the team's task? How would you have acted in this situation? 4. Organization: What is your assessment of the organization for intercultural management? Guidance ' Please refer to the structure and general information on writing short assignments (next page). 0 Please answer the 4 questions 0 For this short assignment, please use not less than 600 words but no more than 800 words. \f