Efficient process management and continuous process improvement are always critical to the success of an organisation. In this assignment, you need to a real world organisation and apply the process-centred approach to improve a business process in this organisation. Methods: a. Select a real world organisation you are familiar with or you are interested in. Collect information about this organisation from different sources such as Internet. b. Identify a critical business process of this organisation. For the purpose of simplicity, it is recommended that the small organisation and its simple process are chosen. Such examples include the food ordering process in a restaurant, the student enrolment process in a university, and the booking process to see a medical specialist. c. Apply the process-centred approach to improve the identified process. In the project, you will need to collect information about the identified process through different means. You may want to have a chat with the staff of the organisation, collect information (such as the review information) from the Internet, observe the operations related to the organisation/process, and interview your friends and classmates who know this organisation. Reasonable assumptions can be made about the process.