Need help on Process Discovery on Guzman y Gomez (Online Food Ordering (Pick-up only) Process)

2. Overview: Efficient process management and continuous process improvement are always critical to the success of an organisation. In this assignment, you need to a real world organisation and apply the process-centred approach to improve a business process in this organisation.

3. Methods:

a. Select a real world organisation you are familiar with or you are interested in. Collect information about this organisation from different sources such as Internet.

b. Identify a critical business process of this organisation. For the purpose of simplicity, it is recommended that the small organisation and its simple process are chosen. Such examples include the food ordering process in a restaurant, the student enrolment process in a university, and the booking process to see a medical specialist.

c. Apply the process-centred approach to improve the identified process. In the project, you will need to collect information about the identified process through different means. You may want to have a chat with the staff of the organisation, collect information (such as the review information) from the Internet, observe the operations related to the organisation/process, and interview your friends and classmates who know this organisation. Reasonable assumptions can be made about the process.

i. Model the as-is process using BPMN.

ii. Identify, document, and whenever possible quantify issues associated to the as-is process. One of the goals of the process analysis is to pinpoint the location or source of a problem as precisely as possible by building a factual understanding of existing process conditions. That knowledge helps you narrow the range of potential causes requiring investigation.

iii. Identify changes to the process that would help to address the issues identified in the previous phase. You would use the Heuristic Process Redesign methodology and demonstrate that multiple heuristics such as customer heuristics, business process operation heuristics, organisation heuristics, information heuristics, technology heuristics, etc., have been considered and analysed. As the result of the re-design, a to-be process model will be presented. iv. Briefly discuss how the propose solution will be implemented, and develop the plan to maintain the gains once the solution is implemented.

AMINE Bueness P'recess Managrinent Assignment 2: Business Process Management Case Study and Report 1. Descriptien: digital copy to the Moodk sise by the due dise. 2. Overview erganisation and apply the proces-sentred spproach to ingrove a treines pesces in this orpaniation. 3. Methedsi Collect Intermet. b. Hesenfy a crinical buiness process of this oratination. Foe the propese of simpelicity, it is recommended that the strall erjeatiation and its simple process are chosent Such examples isclude the food ordering procese in a procese to see a modical specialiut c. Agply the proces-entred apgroach to impeove the Mientified gowess. In the preyect, you will need to cullect information ajout the identified procpon through different measa. Vou may wast to have a chat sith the staff of the iotervicu your friendt and clasknabes who h a in assumptions can be made atoun the process. 4. Report The report should consta of a title pagc, table of cootent, and the followidg sectices: IsI133 Buviness Proctss Managrment 1. Executive Summary 2. Introdection 3. Precena disewery 4. (Qualitative and suantitative Trocess andy sis 5. Prucera rederygn 6. Pruceia implementation asd coeltod puns of the report ean be incladed in this sectice) 6. Conclusion The commcriary saction can inclade observation and aisumgeion node, the ways in in tems ef pervetrape fe. x, if menbers of a goup of 3 made equal contribution so sryanise your ruport. AMINE Bueness P'recess Managrinent Assignment 2: Business Process Management Case Study and Report 1. Descriptien: digital copy to the Moodk sise by the due dise. 2. Overview erganisation and apply the proces-sentred spproach to ingrove a treines pesces in this orpaniation. 3. Methedsi Collect Intermet. b. Hesenfy a crinical buiness process of this oratination. Foe the propese of simpelicity, it is recommended that the strall erjeatiation and its simple process are chosent Such examples isclude the food ordering procese in a procese to see a modical specialiut c. Agply the proces-entred apgroach to impeove the Mientified gowess. In the preyect, you will need to cullect information ajout the identified procpon through different measa. Vou may wast to have a chat sith the staff of the iotervicu your friendt and clasknabes who h a in assumptions can be made atoun the process. 4. Report The report should consta of a title pagc, table of cootent, and the followidg sectices: IsI133 Buviness Proctss Managrment 1. Executive Summary 2. Introdection 3. Precena disewery 4. (Qualitative and suantitative Trocess andy sis 5. Prucera rederygn 6. Pruceia implementation asd coeltod puns of the report ean be incladed in this sectice) 6. Conclusion The commcriary saction can inclade observation and aisumgeion node, the ways in in tems ef pervetrape fe. x, if menbers of a goup of 3 made equal contribution so sryanise your ruport