Elijah just graduated from college and took a position as production supervisor for Morgensen Machines, who...

 

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Elijah just graduated from college and took a position as production supervisor for Morgensen Machines, who manufactures sewing machine and vacuum cleaner parts. On his first day at work, one of Morgensen's sales managers asked Elijah if it would be OK to rearrange his manufacturing job schedule so that a special order from a new customer could be pushed to the front of the line. This new customer requires fast turnarounds; unfortunately, this also means running the production equipment for all three shifts at maximum output for at least one week, possibly more. This would completely prohibit the schedule that management told Elijah to implement. Elijah does not want to make the sales manager angry at him, but he also does not want to lose his job in the first month out of college. He knows that the manager is focused on landing this new customer, who could reward the company with a needed increase in overall sales and plant output. The problems, as Elijah sees them, are that (1) current jobs will be delayed; (2) there will be greater demand on the machines during all three shifts, increasing the possibility that they will fail; (3) there will not be time for needed maintenance; and (4) eventually all of these factors will snowball into significant delays for the new customer, as well as extensive delays for the previously scheduled orders. How should Elijah handle this problem? What are the potential impacts on customers, the company, and Elijah and his manager if Elijah agrees to this scheduling change? What metrics might be affected by these changes? What is Elijah's best immediate course of action? What might Elijah consider doing for the future to deal with this issue? Elijah just graduated from college and took a position as production supervisor for Morgensen Machines, who manufactures sewing machine and vacuum cleaner parts. On his first day at work, one of Morgensen's sales managers asked Elijah if it would be OK to rearrange his manufacturing job schedule so that a special order from a new customer could be pushed to the front of the line. This new customer requires fast turnarounds; unfortunately, this also means running the production equipment for all three shifts at maximum output for at least one week, possibly more. This would completely prohibit the schedule that management told Elijah to implement. Elijah does not want to make the sales manager angry at him, but he also does not want to lose his job in the first month out of college. He knows that the manager is focused on landing this new customer, who could reward the company with a needed increase in overall sales and plant output. The problems, as Elijah sees them, are that (1) current jobs will be delayed; (2) there will be greater demand on the machines during all three shifts, increasing the possibility that they will fail; (3) there will not be time for needed maintenance; and (4) eventually all of these factors will snowball into significant delays for the new customer, as well as extensive delays for the previously scheduled orders. How should Elijah handle this problem? What are the potential impacts on customers, the company, and Elijah and his manager if Elijah agrees to this scheduling change? What metrics might be affected by these changes? What is Elijah's best immediate course of action? What might Elijah consider doing for the future to deal with this issue?

Answer rating: 100% (QA)

El ijah should explain the potential problems that could arise from rearr anging the manufacturing job schedule He should try to come to a compromise ... View the full answer