Email:

Construct a well-written email with proper format (i.e. guide words, missing information, formal salutation, introduction, body with numbers or bullets, conclusion, complimentary close, signature block, and triangular brackets for email addresses). Use the direct strategy with mixed punctuation.

Case: Love at first listen is the only way to describe the way you felt when you discovered the music-streaming service FlipSide. You enjoy dozens of styles of music, from Afrobeat and Tropicalia to mainstream pop and the occasional blast of industrial metal, and Flipside has them all for only $13.99 a month. You can explore every genre imaginable, listening to as many tracks as you like for a fixed monthly fee. The service sounded too good to be trueand sadly, it was. The service was so unreliable that you began keeping note of when it was unavailable. Last month, it was down for all or part of 12 dayswell over a third of the month. As much as you like it, youve had enough.

Your Task. Write an email to sales manager, Joaquin Fernandez, requesting a full refund. To get the $13.99 monthly rate, you prepaid at for an entire year ($167.88), and youve been a subscriber for two months now. You know the service has been out for at least part of the time on 12 separate days last month, and while you didnt track outages during the first month, you believe it was about the same number of days.