email File Message Insert Options Format Text Review 3 To... tenant-list@Wycoff-Rentals.com Rental Increase Send Subject: Dear Tenants: When you get your lease in the next few months, you will see a 15 percent raise in rent. I want to explain to you why rent is increasing. I value each of you as tenants and neighbors, and I hope you will understand and choose to stay at 727 Seward Street. As you probably know, both property taxes and the cost of heating fuel have increased this past year. This winter, it cost me 20 percent more to heat your apartmentsand minethan the year before. My total costs as landlord have gone up 30 percent The rent increase barely covers these increased costs. In addition, during this upcoming year, I will be painting the halls and buying new equipment for the laundry room. I want this building to remain a good place for us to live, and like every year in the past, this year I will make more improvements. I know more rent is a hardship since many of you are in school as well as working. But the rent here is still the most reasonable in the neighborhood. Please let me know if you don't plan to stay, but I hope you do. Sincerely, Edward Nikaza Wycoff Rentals 62253 Main Street Chesterfield, MO 63005 (636) 555-1926 Case Scenario Making the Best of Bad News This case scenario will help you review the chapter material by applying it to a specific situation. Henry Lai is having a bad week. On Monday, Henry got into a minor car accident on his way to his business communication class. It was his third accident of the year, and he was late for class. Today, he is almost late again. As Henry left his apartment, his neighbor stopped him in the hallway to ask if he read the landlord's email announcing an increase in rent. Henry does not know how he'll handle these extra expenses. On top of a rent increase, he may need to pay for a repair to his broken computer printer, which may not be covered by a manufacturer warranty. And he also needs to help pay for the anniversary party he and his brothers are throwing for their parents in May. Henry slips into class just in time to get Professor Anderson's assignment sheet. As Henry reads it, he begins to smile. This is an assignment he can definitely handle. Professor Anderson is requiring students to pick one or two types of writing-routine, persuasive, good news, or bad news and over the next five weeks collect samples to analyze. The goal is to evaluate these pieces according to the guidelines in the textbook and suggest revisions. A lot is going on in Henry's life, and many people are communicating with him. In fact, he could begin the assignment right after class by reading his landlord's email about the rent increase. Softening the Impact of Bad News After class, Henry opens up his laptop to check his email. Would his landlord raise the rent to more than he could afford? He is not looking forward to reading the bad news. See the landlord's email message to the right. As Henry finishes reading, he thinks, I'd like to stay. This must be a pretty good email." Would you agree? Question 1: Evaluate the landlord's email. Would you recommend any revisions