Email messages should be ended by: 2 points * Notes Address of the receiver Signature of the person sending the email The out-of-office feature 3 points Regardless of how much pain the individual underwent, it is probably hard for the bereaved to believe that the person's death was a mercy at this moment. That's why it not acceptable to use the following phrase in a condolence letter: * His passing was a blessing since he suffered big time. I was horrified when I heard how tragically his/her death happened Time heals all wounds I know how you feel; my cousin died three years ago. 1 point The questions that should be asked before writing and sending a complain letter are except: Is the problem well documented? What is the most convenient channel to be used, telephone, email, in person, letter...? Is the problem worth complaining about and is this the right time? Would it be solved with legal case? 2 points Gifts that are appropriate for the birth of a child are: * Rattles, bracelets, or other items engraved with the name and birth date of the child. All options are true O Photograph albums or savings bonds. A stroller, a changing table, or large piece of baby furniture if the office is collecting funds for a large gift. 1 point When communicating by email, choose the most acceptable manner of conduct: * Use separate accounts for personal and business emails, and avoid selecting an email address that could be construed as offensive, lowering your professionalism. At most, check your e-mail messages once a day. Allow friends and relatives to send personal e-mails to your work address. Make the subject line as long as possible in order to be as informative as conceivable