Question: E-mails: One message presenting information and/or making a request The first part is to be completed in approximately 250 words Part 1 Scenario: You are

E-mails: One message presenting information and/or making a request

The first part is to be completed in approximately 250 words

Part 1 Scenario: You are a customer service manager for a chain of coffee shops. Your company is preparing to introduce a new espresso beverage for the winter holiday season. It is your responsibility to communicate new products, recipes and preparation instructions to the company's baristas.

prepare an email/memo that is designed to either inform employees about the beverage and persuade them towards taking training to learn about the new recipe and how to prepare it.

For Part 1, you will use a direct approach as you are making a request that the employees take the training.

NOTE: you will need to imagine and create details such as the name of the company, a description of the espresso drink, why it is important to the company and all other relevant details such as dates, timelines and instructions.

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