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14. Following are the benefits of mediation EXCEPT:- Berikut adalah kaedah pengantaraan KECUALI - A. Chilling effect/Kesan mewukkan B. Save time and money / Menjimatkan masa dan wang C Confidentiality Kerahsiaan D. Focus on issues / Tum pada is (1) 15, ethics emphasize that individual ought to commit themselves to a series of moral rules or standards and make decisions based on those principles. Erika menekankan bahawa individu sepatutnya komited kepada satu siri peraturan atau piawaian moral dan membuat keputusan berdasarkan prinsip-prinsip tersebut A. End-result / Keputusan akhir B. Social contract / Kontrak sosial c. Personalistic Peribadi D. Duty/Turgas (1) 16. There are FOUR (4) principles in substantive fairness EXCEPT:- Terdapat EMPAT (4) prinsip di dalam keadilan yang substanti KECUALIS A. Parties are heard/ Pihak-pihak didengari B. Proportionality / Perkadaran C. Impartiality / Tidak adil D. Trust Amanah (1) 17. The degree to which a culture's people are fair, altruistie, generous, caring and kind towards others. This is referring to Sejauh mana budaya masyarakat adalah adil, altruistik, murah hati, penwyang dan baik hati terhadap orang lain. Ini merujuk kepada A. future orientation / orientasi masa depan B. human orientation orientasi manusia C. power distance/jarak kuasa D. assertiveness / ketegasan (1) Page 5 of 9 BDM203 BUSINESS NEGOTIATION SEM. SEPT 2019 18. There are FOUR (4) types of personalities in negotiation EXCEPT:- Terdapat EMPAT (4) jenis personaliti dalam rundingan KECUALI - A. dominance personality personaliti dominasi B. influence personality personaliti mempengaruhi C. steadiness personality personaliti kepantasan D. introvert personality/personaliti introvert (1) 19. Following are the statements about distributive bargaining EXCEPT:- Berikut ialah pernyataan tentang tawar-menawar distributif KECUALI: - A. A "fixed-sum" process / Proses "jumlah-tetap B. Win-win bargaining / Rundingan Menang-menang C. A "zero-sum" process / Proses jumlah kosong D. "Hard bargaining" / "Rundingan keras" (1) 20. Substantial importance is attached to both the relationship and the substantive terms of the outcome for both parties. This is referring to Kepentingan yang substansial dilampirkan pada kedua-dua hubungan dan istilah substantif hasil untuk kedua belah pihak. Ini merujuk kepada A. instrumental interests / kepentingan instrumental B. integrative approach to negotiation pendekatan bersepadu terhadap rundingan C. interest based approach to negotiation / pendekatan berdasarkan minat terhadap perundingan D. winner's curse/kutukan pemenang (1)