Question: EMERGENCY PLEASE ...! Question 3 You are appointed as total quality management (TOM) consultant in an organization. Recently. the Top management requested you to improve

EMERGENCY PLEASE ...! EMERGENCY PLEASE ...! Question 3 You are

Question 3 You are appointed as total quality management (TOM) consultant in an organization. Recently. the Top management requested you to improve the total quality in the organization due to the poor performance from the years 2018 and 2020. Below is the performance data for the year 2015-2020. 2015 2016 2017 2018 2019 2020 Items Sales Volume/units 20.5 mil 22.1 mil 25.5 mil 25.3 mil 25.6 mil 25.4 mil Number of employees 1000 1100 1150 1 150 1200 1200 Internal defect % 3.5% 3.2% 3.1% 4.8% 7.5% Market defect % 2.1% 1.9% 1.5% 3.0% 5.0% Scrap cosURM 150K 160K 155K 250K 400K BOOK Rework cosURM 250K 220K 230K 280K 550K 1.3 mil Operation CosURM 800K 780K 820K 850K 1.1 mil 22 mil Market share/% 40% 42% 50% 35% 25% 15% % Profitloss 3 mil 3.2 mil 4 mil 2.1 mil 1.2 mil 500K Based on the above information, outline the implementation approach for the organization to achieve total quality improvement. Then, prepare the implementation road map that consists of the preparation phase, planning phases, and execution phase. (20 Marks)

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