Emotional intelligence

BSBPEF502 Develop and use emotional intelligence

Question 1:

Explaintwosituationsintheworkplacewhereyouhaveobservedanemployeebehaveinawaywheretheywerenotself-awareIncludeinyouranswer:

• what triggered their emotionalresponse?
• what was their emotionalresponse?
• how would you respond to their emotionalexpression?

PC 2.1 Analyse and document emotional responses of co-workers

PC 2.2 Develop a plan for identifying and responding to a range of emotional expressions PE - analyse and document interactions with co-workers

PE - Analyse and document interactions with co-workers

Question 2:

Explain three flexibility and adaptability techniques and provide a workplace example ofwhen youwould use them

PC2.3Applytechniquesthatindicateflexibilityandadaptabilityindealingwithothersintheworkplace

Question 3:

Staff react with different emotional expressions and you need to plan your strategy for communicatingspecific information Explain yourstrategy for communicating the following messages and what emotional expressions you are trying to avoid from staff:

• Reduction in budget means 1 team member needs to be maderedundant
• Restructureintheprogrammeanstheteamisbeingdisbandedandstaffwillbeallocatedtootherprojectswithintheprogram

KE - strategies for communicating with a diverse workforce that has varying expressions of

emotion)

Question 4:

Explain two techniques that you can apply in the workplace where you take intoconsideration the emotions of yourteam members

PC 2.4 Apply techniques that show consideration for the emotions of others when making decisions

PE - apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others

Question 5:

Discuss two examples where you can promote the development of emotional intelligence byproviding opportunities in the workplacefor staff toexpresstheir thoughtsand feelingsPC 3.1 Identify workplace opportunities for others to express their thoughts and feelings

PE - promote development of emotion intelligence in others on at least one occasion

Question 6:

Explaintwodifferenttasksthatyoucouldassigntoteammemberstoassistthemtounderstandtheeffectofpersonalbehaviour

PC 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace

KE - emotional intelligence in the context of building workplace relationships

Question 7:

Explain two opportunities and/or tasks that you could provide in the workplace that promote the development of emotional intelligence and adhere to the organisational policy andprocedures

PC 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures

PE-promotedevelopmentofemotionintelligenceinothersonatleastoneoccasion. KE - methods to develop emotional intelligence inothers