Question: Empathy maps. Complete an empathy map for each customer persona you have developed. This should include how/what the customer persona hears, thinks, says and sees

Empathy maps. Complete an empathy map for each customer persona you have developed. This should include how/what the customer persona hears, thinks, says and sees in relation to the client/organisation. In addition, it should state their 'pains' and gains' . (200 words)

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