Employee training and development course!

Case: Cisco Systems Account Managers Are Too Busy for Training

Cisco Systems of San Jose, California, helps people make connections in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possibleproviding easy access to information anywhere, at any time.

Ciscos account managers are the companys frontline sales force. A needs assessment found that account managers were concerned because learning content was not being delivered to them in a way that fit their work patterns or learning styles. Because account managers spend a lot of time traveling, they wanted to get on the Internet, find what they needed, and get out again. They preferred not to sit in front of a personal computer for a long e-learning course.

As a result, Cisco is creating the Account Manager Learning Environment (AMLE). The AMLE

is intended to be a development tool and performance support system based on four business objectives: increase sales, increase revenue, increase speed at which account managers become competent in a topic, and reduce travel and costs. Ciscos goal in developing the AMLE is to create a learning environment that will motivate account managers to use it.

Answer any three questions in full - 3*5 = 15 marks

1. What new technology training methods would you recommend including in Ciscos AMLE? Why?

2. Discuss the knowledge, skills, behavior, or competencies that your training method(s) would focus on.

3. You have been appointed training manager of CISCO and requested by CEO to propose an alternative training method for employees that should be cost effective, people acceptance, efficient and value for money?

4. Your CEO requested your opinion whether to merge training department with Human Resources or with Operation Management. Submit your report with pros and cons of your finding.

Source: Based on M. Delahoussaye and R. Zemke, Ten Things We Know for Sure About Learning On-line, Training (September 2001): 4859; P. Galayan, Delta force, T _ D

(July 2002): 2128.

Reference- chapter 8, pp 339, Training and Development Methods

Philanthropy: The desire to promote the welfare of others, expressed especially by the generous donation of money to good causes.

"he acquired a considerable fortune and was noted for his philanthropy."

AMLE- Account Manager Learning Environment

Training establishes a fundamental idea in human asset advancement. It is worried about building up a specific ability to an ideal norm by guidance and practice. Preparing is an exceptionally valuable apparatus that can bring a representative into a position where they can tackle their work accurately, successfully, and scrupulously. Preparing is the demonstration of expanding the information and ability of a representative for making a specific showing.

Dale S. Sea shore characterizes preparing as 'the coordinated method by which individuals learn information or potentially ability for an unequivocal reason'. Preparing alludes to the instructing and learning exercises carried on for the basic role of aiding individuals from an association secure and apply the information, abilities, capacities, and mentalities required by a specific work and association.

Innovation has affected pretty much every part of our lives and preparing and advancement is no special case. It is reclassifying labor force learning techniques and instruments, permitting associations to support their ability in the best manner. Progressed programming, innovation apparatuses, and inventive strategies are being utilized to improve preparing project's quality, cooperation and commitment just as to empower corporate preparing to be a more customized insight. Battling with holes in ability and abilities, associations are beginning to put all the more intensely in preparing advances to foresee their preparation prerequisites, comprehend their students and to make energizing approaches to convey preparing and figuring out how to their workers.

Allow us to take a gander at a portion of the top innovation patterns occurring in the Training and Development Industry:

1. Versatile learning:

As indicated by eMarketer, the quantity of cell phone clients in the United States is assessed to arrive at 207.2 million, with the quantity of cell phone clients overall estimate to surpass 2 billion clients before the finish of 2016. This far reaching appropriation of cell phones just as other cell phones like tablets, tablets, and so on is urging associations to use portable learning advancements for their labor force preparing. Versatile learning empowers more modest estimated courses to students without limiting them to a fixed time and spot, prompting higher assimilation and consistency standard of information. Versatile learning will before long be the most customary medium to arrive at the new labor force, which is more technically knowledgeable and carefully associated. It's assessed that the versatile learning industry will develop to more than $37 billion by 2020.

2. Video based learning:

Video web based has been around for a long while, notwithstanding, the new thousand years has seen an unexpected upsurge in the internet real time space. Fresher preparing advances, instruments, expanded organization transfer speed, and inescapable admittance to the web is empowering associations to make a moderate and progressed video-based preparing programs, which can be utilized in online courses as well as in customary and mixed settings too. It is developing to be a successful vehicle for making scaled down and drawing in learning modules. With the expense of video conferencing being decreased significantly as of late, associations are likewise accepting this strategy to diminish their preparation expenses and difficulties. Devices, for example, Google Hangout and Skype are progressively being utilized as savvy video conferencing preparing instruments.

3. Virtual climate and symbols:

Virtual learning conditions bring the social association some portion of customary study hall preparing into the eLearning scene. Associations are utilizing virtual preparing mentor additionally called symbol, who draws in with the students like a genuine individual. These are human glancing symbols as an animation, a 3D character educating and drawing in with students during the preparation interaction. Organizations are investigating on the web virtual stages like second life, Minecraft, Unity, and so forth for conveying preparing and are establishing comparative virtual conditions to bring the human touch into their e-learning climate. Virtual climate and utilization of virtual symbols in preparing is an energizing medium to focus on the youthful labor force, where they can make their own symbol, assemble their own difficulties and team up with different students.

4.HTML5 and responsive plans:

Portable learning is permitting students to take instructional classes whenever, from any spot and thus it is significant for associations to investigate angles, for example, client experience, content conveyance according to versatile perspective. HTML5 is the most recent variant of HTML, which is available on all stages, gadgets, and programs. HTML5 is versatile and quicker, giving the capacity to plan intelligent and drawing in learning encounters, without giving up the portable clients. Disconnected capacity and information the board can happen, in any event, when the client isn't associated with the Internet. Learning Management Systems (LMSs) are likewise fusing responsive plans to give the most appropriate substance experience dependent on the screen size and goal of student's gadget. A responsive Learning Management System alters the substance arrangement as per the gadget capacities, includes, and gives a consistent and uniform client experience.

5. Computerization and versatile learning:

Content suppliers and Learning Management System suppliers are utilizing an immense number of mechanized answers for make new courses and learning materials, lessening the expense and advancement time needed in the regular cycle. Composing apparatuses and stages permit you to discover topics, layouts, and different assets that are required for eLearning. You can likewise consequently identify students' inclinations, necessities and alter their eLearning experience as needs be. These devices can likewise give algorithmic answers for assess client's information and abilities independently in a computerized interaction.

6. Enormous information:

As increasingly learning exercises happen carefully, we have increasingly more information accumulated, which can give us covered up bits of knowledge into our learning cycle, student's conduct, and so on By utilizing outside enormous information investigation devices or the ones, which are incorporated into an assortment of Learning Management Systems, associations are becoming more acquainted with about their students' utilization designs, conduct, instructional classes adequacy. This is empowering them to make an altered and customized instructional classes dependent on realities and experiences. Learning Management Systems' investigation includes likewise help in overseeing, following, and revealing preparing exercises in a booked way and doesn't need human intercession for most parts.

so in the wake of learning and thinking about various preparing strategies I will recommend that CISCO should embrace Virtual climate and symbols procedure to prepare there bookkeepers to save time and furthermore will be productive to the association as this will diminish their wastage of time and will improve there ability to work.